Thank you for shopping at SVGBOMB.COM. We strive to provide high-quality SVG designs and ensure customer satisfaction. However, please note that due to the nature of our products being digital downloads, we have a specific refund policy in place.
1. Digital Product Refunds
Since our SVG designs are digital products that are instantly accessible and downloadable upon purchase, we do not offer refunds or exchanges once the files have been downloaded. This policy is in place to protect the intellectual property rights of our designers and maintain the integrity of our products.
2. Preview and Licensing
We encourage customers to carefully review the product descriptions, including preview images and licensing information, before making a purchase. This allows you to make an informed decision regarding the compatibility, style, and licensing terms of the SVG design.
3. Technical Support
If you encounter any technical issues or have trouble accessing or downloading the purchased SVG files, please contact our customer support team at [contact email]. We will make reasonable efforts to assist you and resolve any technical issues promptly.
In rare cases where there may be a mistake on our part, such as a technical error resulting in the wrong file being delivered, please reach out to our customer support team within 3 days of your purchase, providing details and proof of the error. We will review such cases on an individual basis and work towards a satisfactory resolution.
5. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at [email protected]. We are here to assist you and address any inquiries you may have.